1. Apples to Apples Quote Guarantee
We ensure our quotes match any comparable offer from a licensed contractor with the same process and workmanship. If we can't beat it in an apples-to-apples comparison, we'll pay you $100 for your time.
2. Cleaner Than We Found It Assurance
If we leave your place in a mess, we commit to hiring a professional cleaning company to clean your entire house.
3. No Lemon Law Protection
For any system experiencing more than two compressor failures within a five-year period, we will replace the outside unit with a brand new one.
4. Fix It or Hotel Policy
If your new system fails over the weekend and we can't address it within 24 hours, you will be eligible for a hotel stay, and we’ll reimburse you 100% up to $300 per day until your system is fixed.
5. 100% Satisfaction Guarantee
If, within the first 90 days and after multiple visits and readjustments, you’re not completely satisfied with your new system, we will remove the equipment and refund your money in full.
6. Upfront Pricing Pledge
We are committed to transparency in our pricing. If, during the course of the project, unexpected costs arise, we will absorb those, ensuring no surprise charges on your final invoice.
7. Priority Service Agreement
As a valued customer, you'll be enrolled in our Dymond Club membership for the 1st year, ensuring that your service calls are prioritized and you receive prompt attention, especially during peak seasons.